Deposits and withdrawals

How can I deposit funds to my account?

To deposit funds to your Solcasino account, log in to your account and go to your profile. From there, select the "Deposit" option and choose the deposit method you want to use.

Before confirming the deposit, check that the deposit method selected is in your name and that the amount complies with the minimum and maximum limits allowed.

What deposit methods are available to me?

You can make deposits at Solcasino using the following deposit methods:

• Visa or Mastercard: minimum £10 and maximum £600.

• Bizum: minimum £10 and maximum £600.

• PayPal: minimum €10 and maximum €600.

• Google Pay: minimum €10 and maximum €600.

• Apple Pay: minimum €10 and maximum €600.

• Paysafecard: minimum €10 and maximum €600.

• Neteller: minimum €10 and maximum €600.

• Skrill: minimum £10 and maximum £600.

• Skrill Fast Transfer: minimum €10 and maximum €600.

• Bank Wire Transfer: minimum £10 and maximum £600.

The available deposit methods may vary depending on your account, the device from which you access or the conditions applicable at any given time.

What is the minimum deposit amount?

The minimum deposit amount at Solcasino is £10 for all available deposit methods.

Before confirming the transaction, you will be able to see the minimum and maximum amount allowed for the selected deposit method.

Can I deposit with a deposit method that is not in my name?

No. Deposits must always be made with deposit methods that are in the name of the Solcasino account holder.

For security, fraud prevention and regulatory compliance reasons, the use of cards, bank accounts, e-wallets or other third party deposit methods is not permitted.

If the use of a deposit method that does not belong to the account holder is detected, Solcasino may request additional documentation, reject the transaction or apply the corresponding measures according to the gaming contract.

Are there deposit limits?

Yes, according to the current regulations, the following deposit limits apply at the time of account opening:

• Daily limit: 600 €.

• Weekly limit: €1,500.

• Monthly limit: €3,000.

You can check your limits from your personal area. You can also request their modification, always in accordance with the terms, conditions and requirements established by the applicable regulations.

In addition, each deposit method has specific minimum and maximum amounts. These limits will be displayed before confirming the deposit.

Do deposits have a commission?

No. Solcasino does not charge any fees for deposits.

However, your bank, deposit method provider or e-wallet provider may apply their own conditions. We recommend that you check directly with your provider if you have any doubts.

What do I need to make a withdrawal?

To withdraw funds from Solcasino, you must have verified your account and the deposit method you’re using to request the withdrawal.

To withdraw using a new method, you must first have successfully made a deposit using that same method for it to become available.

The deposit method must be in your name and match the information of the Solcasino account holder. Withdrawals using third-party deposit methods are not permitted.

We reserve the right to request additional documentation at any time regarding any deposit method if we deem it necessary to verify ownership, prevent fraud, or comply with applicable regulations.

How do I request a withdrawal?

To request a withdrawal, log in to your Solcasino account and go to your profile. From there, select the “Withdraw” option and choose an available withdrawal method.

Before confirming the request, verify that the selected method is verified and that the amount meets the minimum and maximum limits allowed.

You can only have one pending withdrawal at a time. As long as you have a withdrawal pending, you cannot request a new one. If you want to change the amount or withdrawal method, you must first cancel the pending withdrawal and request a new one. (This restriction does not apply to instant withdrawals; see the corresponding section below.)

What are instant withdrawals?

In addition to regular withdrawals, at Solcasino you can request instant withdrawals.

You can make up to 3 instant withdrawals per day, provided the total amount withdrawn does not exceed €600 on that same day. For example, you could withdraw €350, €150, and €100 on the same day, for a total of €600.

Instant withdrawals are subject to the same verification requirements, minimum amounts, and general terms and conditions as other withdrawals, except for the option to request multiple withdrawals on the same day within the specified limit.

What withdrawal methods are available to me, and what are the limits?

You can withdraw funds via bank transfer, Visa, Mastercard, Skrill, or PayPal, depending on the deposit method you previously used.

The minimum withdrawal amount is €10.

The maximum amount is €5,000 per transaction, except for bank transfers, where the maximum is €10,000 per transaction.

To withdraw using a deposit method, you must typically have previously made a deposit using that same method. In the case of bank transfer, you may use it if you have previously deposited via Visa, Mastercard, Bizum, or Paysafecard.

For security, fraud prevention, and regulatory compliance reasons, withdrawals can only be made to valid, verifiable deposit methods associated with the account holder.

In the case of neobanks, withdrawals can only be made via bank transfer, provided the customer submits a valid bank account ownership certificate and the account can be properly verified.

Withdrawals to cards issued by neobanks or to prepaid cards are not permitted.

Can I cancel a withdrawal?

Yes, you can cancel a withdrawal from your Solcasino account as long as it is still pending.

To do so, go to the withdrawals section of your profile. If the withdrawal can still be canceled, you’ll see the “Cancel Withdrawal” option.

If you have a pending withdrawal and want to request another one, you must first cancel the pending withdrawal. Afterward, you can create a new request with the appropriate amount or method.

If the cancel option does not appear, it means the withdrawal is already in process. In that case, you’ll need to wait to receive the funds.

Why might my withdrawal be delayed or rejected?

A withdrawal may be delayed or rejected if the account is not verified, if the deposit method has not been validated, if the method is not in the account holder’s name, or if documentation is missing.

It may also be delayed if additional security checks are required, if there are restrictions on the account, or if the request is made on the eve of a holiday, on a holiday, or outside of business days.

Additionally, only one withdrawal will be processed per day. If you have a pending withdrawal, you won’t be able to request a new one until the pending withdrawal is processed or canceled. (Instant withdrawals have their own limit: up to 3 per day, not exceeding €300 in total.)

If your withdrawal isn’t progressing or you need help with the documentation, contact Customer Service.

Why do I have to verify my deposit method to make a withdrawal?

For security reasons and to comply with current regulations, before we can approve a withdrawal, we need to verify your identity and confirm that the deposit method or bank account you’ll be using for the withdrawal is in your name.

This verification helps us protect your account, prevent fraud, and ensure that funds are sent only to the legitimate owner of the gaming account. In some cases, we may request additional or updated documentation, such as an ID, a selfie, a video selfie, a bank statement, or any other necessary documentation.

We reserve the right to request additional documentation regarding any previously used deposit method at any time if we deem it necessary to comply with current regulations.

While we review the documentation, the amount requested for withdrawal will be blocked and cannot be used for gaming. Once the necessary verifications are completed and approved, we will process the withdrawal in accordance with the established timeframes.

What documentation do I need to verify my account?

The required documentation depends on the payment method you wish to verify.

For PayPal, Neteller, Skrill, or Paysafecard, you must provide an uncropped screenshot of your profile showing your personal information. We may also request the corresponding seller ID or customer ID.

For Skrill and Neteller, the email address must match the one registered in your Solcasino account.

To verify a card, you must provide an image showing the first 6 digits, the last 4 digits, your full name, and the expiration date. The rest of the information must be hidden for security reasons.

If it is a virtual card, you’ll need to provide a screenshot showing this information and a certificate of card ownership.

To withdraw via bank transfer, you must provide a proof of bank account ownership in PDF format. This also applies if you wish to withdraw to a neobank account via bank transfer.

Solcasino processes withdrawals within 24 business hours, provided that all requirements are met and the necessary documentation has been validated.

Once approved, the time it takes to receive the funds depends on the withdrawal method:

• Bank transfer: immediately.

• Visa or Mastercard: 24 to 72 business hours after approval.

• E-wallets: up to 24 business hours after approval.

• Instant withdrawals: immediately, within the specified limits (up to 3 per day, maximum €600 in total).

These timeframes may be extended if additional documentation needs to be reviewed, the payment method verified, or security checks performed.

Withdrawals are processed Monday through Friday. Processing times may be affected on the days before holidays, on holidays, or during non-business days.