Registration and account

Why do I have to verify my account?

You can start playing without verifying your account, but you will have limitations.

Until your account is verified, you will have an accumulated deposit limit of €150 and you will not be able to withdraw funds from your Solcasino account.

To deposit more than €150, withdraw funds or take advantage of all available promotions, you will need to verify your account.

How do I verify my account?

You can verify your account from your personal area by following the steps below.

During the process, we may request documentation to confirm your identity and verify that the information you have entered is correct.

The documentation must be legible, current and match the account information.

Registration is required to create your Solcasino account and access our services.

Solcasino operates under the regulation of the Dirección General de Ordenación del Juego in Spain, so we must verify the identity of our customers and check that they meet the legal requirements to play.

There can only be one account per customer. Accounts are personal and non-transferable.

You can register at Solcasino quickly and easily from the home page.

Click on "Register", fill in the requested data and follow the steps indicated during the registration process.

It is important that you enter real and correct data, as they must match your documentation and may be necessary to verify your account, make deposits, request withdrawals or resolve any incident.

To recover your password and be able to log in again, follow the steps below:

• Step 1: If you do not remember your password, click on "Forgot your password?"inside the login form.

• Step 2: Enter the email address you used to register and you will receive instructions on how to regain access to your account.

• Step 3: If after following these steps you still have problems logging in, please contact Customer Service.

Yes, registering at Solcasino is free.

No deposit is required to create an account.

To create an account and access Solcasino's services, you must be of legal age, reside in Spain and meet the legal requirements established by current regulations.

At this moment, in order to access our services, it is necessary that your residence is located in Spain.

No. Accounts are personal and non-transferable.

In accordance with the applicable regulations and Solcasino's gaming contract, it is forbidden to register with someone else's personal data or to use an account that is not your own.

Yes, you must register with your real details as they appear on your ID card.

This allows us to verify your identity, protect your account, comply with applicable regulations and ensure that only you can access your account, make transactions and request withdrawals.

If the information you enter does not match your documentation, you may not be able to complete verification or additional information may be requested.

Yes, you must use a real email address that you have access to.

Your email address may be required to confirm your account, recover your password, receive important communications about your account or resolve issues.

You will also be able to manage your communication preferences according to the options available in your account and in our communications.

It is possible that the confirmation email has arrived in the "Junk" or "Spam" folder .

We recommend you to check these folders and add Solcasino as a trusted sender to receive our communications correctly.

If after checking your email you still do not receive the communication, please contact Customer Service.

If you are unable to complete the registration, please check that all the data entered is correct and that it matches your documentation.

If the problem persists, please contact Customer Service so that we can help you review the case.

First, check that you are entering your email address and password correctly.

If you do not remember your password, use the "Forgot your password?" option to reset it.

If the problem persists, there may be an issue or restriction on your account. In this case, please contact Customer Service so that we can review your case.

Once registration is complete, it is not possible to freely modify account data from the profile.

If you need to request a data modification, please contact Customer Service so that we can review your request and, if applicable, provide the necessary documentation.

An account may be blocked for various reasons, such as inactivity, security restrictions, pending verification, or other reasons related to applicable regulations or the gaming contract.

For specific information about the status of your account, please contact Customer Service.

Yes, if you wish to cancel your account, you can contact Customer Service to request it.

We will inform you of the options available and the steps required depending on the status of your account.

You can refer to the gaming contract in Solcasino's Terms and Conditions, where you will find complete and detailed information about the use of the account and services.